Your Privacy Matters
This Privacy Policy describes how 9kbss collects, uses, stores, and protects the personal information of players registered on the 9kbss Platform. It also explains the rights available to you in connection with your personal data, how 9kbss uses cookies, and how we handle financial information processed in PKR through JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. By creating a 9kbss account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
The data controller responsible for your personal information is the operator of the 9kbss Platform, accessible at 9kbss.net. 9kbss holds an international gaming licence issued by a recognised offshore gaming regulatory authority and operates the 9kbss sports betting, live casino, slot, and arcade platform for players in Pakistan and internationally.
For all privacy-related enquiries, data subject access requests, or complaints relating to how 9kbss handles your personal data, you may contact 9kbss directly at the details provided in Section 13 of this Privacy Policy. 9kbss is committed to handling all personal data in a manner that is transparent, lawful, fair, and proportionate to the purposes for which it is collected.
This Privacy Policy applies to all personal information collected through the 9kbss website at 9kbss.net, through the 9kbss mobile-optimised platform, and through any communications between you and the 9kbss support team. It does not apply to third-party websites that may be referenced from the 9kbss Platform.
9kbss collects personal data from you in two principal ways: information you provide directly to us when registering or using the Platform, and information collected automatically when you access and interact with the 9kbss service. The categories of data we collect are set out in the table below.
| Category | Examples of Data Collected | Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number (for KYC), username, profile photograph (where provided) | Provided by you at registration or KYC |
| Contact Data | Email address, mobile phone number, city of residence (e.g. Karachi, Lahore, Islamabad, Faisalabad) | Provided by you at registration |
| Financial Data | JazzCash wallet number, EasyPaisa number, bank account details (HBL, UBL, Meezan), deposit and withdrawal history in PKR, transaction IDs | Provided by you during transactions; received from payment processors |
| Gaming Data | Betting history, game session logs, wins and losses, bonus activity, responsible gaming limit settings | Generated automatically by Platform activity |
| Device & Technical Data | IP address, browser type and version, operating system, device type, screen resolution, connection type | Collected automatically via server logs and cookies |
| Usage Data | Pages visited, session duration, features used, links clicked, navigation paths within the 9kbss Platform | Collected automatically via analytics tools |
| Communications Data | Live chat transcripts, email correspondence with support, feedback submitted through the Platform | Generated when you contact 9kbss support |
9kbss does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (other than photograph identification as part of mandatory KYC), or health data, unless specifically required by a regulatory compliance obligation and communicated to you at the time of collection.
9kbss processes your personal data only for specified, explicit, and legitimate purposes. The primary purposes for which we use your data are as follows:
Where you have provided explicit consent, 9kbss may send you promotional communications about new games, offers, bonuses, and platform updates via email or push notification. You may withdraw your marketing consent at any time by updating your communication preferences within your 9kbss account settings or by contacting support. Withdrawal of marketing consent will not affect the lawfulness of processing conducted prior to withdrawal.
9kbss processes your personal data on the following legal bases, depending on the purpose of the processing:
9kbss does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your personal data only in the following limited circumstances and only to the extent necessary for each purpose:
All third-party service providers engaged by 9kbss are required to process your personal data only on documented instructions from 9kbss, to maintain appropriate security standards, and to refrain from using your data for any purpose beyond the stated service. 9kbss does not engage third parties that do not meet minimum data protection standards.
All financial transactions on the 9kbss Platform are conducted in Pakistani Rupees (PKR). 9kbss does not store full payment card numbers, CVV codes, or full bank account numbers on the 9kbss Platform servers. Payment instrument data is handled directly by our payment processing partners — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card processor — using their own PCI-DSS compliant or equivalent secure environments.
9kbss retains a record of transaction amounts, dates, transaction reference IDs, and the payment method category (e.g. "JazzCash", "HBL Bank Transfer") for account management, dispute resolution, regulatory record-keeping, and AML compliance purposes. This transactional metadata is stored securely and retained for the periods described in Section 7 of this Privacy Policy.
9kbss applies TLS encryption to all data transmitted between your browser or device and the 9kbss Platform servers. Your PKR wallet balance and transaction history are accessible only to you via your authenticated 9kbss account session and to authorised 9kbss staff with a legitimate need to access such data.
9kbss retains personal data for as long as is necessary for the purposes for which it was collected, taking into account applicable legal, regulatory, and contractual retention requirements. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Regulatory / AML requirement |
| KYC Documents | 5 years from submission date | Licensing obligation |
| Financial / Transaction Data | 5 years from transaction date | AML / regulatory record-keeping |
| Gaming History | 5 years from last activity | Licensing obligation / dispute resolution |
| Support Communications | 3 years from last interaction | Legitimate interest / dispute resolution |
| Marketing Consent Records | 3 years from withdrawal of consent | Legal obligation (proof of consent) |
| Device & Usage Logs | 13 months from collection | Legitimate interest / security |
| Self-Exclusion Records | Permanent (lifetime) | Responsible gaming / legal obligation |
Following expiry of the applicable retention period, 9kbss will securely delete or anonymise your personal data such that it can no longer be associated with you as an identifiable individual. Where data cannot be immediately deleted due to technical constraints, it will be isolated from active processing systems until deletion is technically feasible.
The 9kbss Platform uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your preferences, and to collect analytics data that helps us understand how the Platform is used. The following categories of cookies are used on the 9kbss Platform:
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Session management, authentication, security (CSRF protection), language and currency preferences, responsible gaming tool state | No — strictly necessary for Platform operation | |
| Remembering your game lobby preferences, live chat session state, notification preferences, previously viewed games | Yes — activated only with your consent | |
| Collecting aggregated, anonymised data on page visits, session duration, and feature usage to improve the 9kbss Platform | Yes — activated only with your consent |
You may manage your cookie preferences through your browser settings or through the 9kbss cookie preference centre, which is accessible via the cookie notice displayed on your first visit to the Platform. Please note that disabling essential cookies will materially affect the functionality of the 9kbss Platform and may prevent you from accessing your account or processing transactions.
9kbss does not use advertising cookies, retargeting pixels, or behavioural profiling cookies that track your activity across third-party websites. Cookie data collected by 9kbss is used exclusively in connection with your use of the 9kbss Platform.
Subject to applicable law and any overriding regulatory obligations, you have the following rights in respect of the personal data 9kbss holds about you. To exercise any of these rights, please contact 9kbss as described in Section 13. 9kbss will respond to all verifiable rights requests within thirty (30) days of receipt of a valid request, and will communicate any extension of that period to you promptly with reasons.
You have the right to request a copy of the personal data 9kbss holds about you and information about how it is used.
You have the right to request correction of inaccurate or incomplete personal data held about you in the 9kbss system.
You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding retention obligations.
You have the right to request that processing of your personal data be restricted in certain defined circumstances while a query or complaint is resolved.
Where processing is based on consent or contract, you have the right to receive your personal data in a structured, machine-readable format for transfer to another controller.
You have the right to object to processing of your personal data where 9kbss relies on legitimate interests as its legal basis, unless 9kbss can demonstrate compelling legitimate grounds.
Where processing is based on consent (e.g. marketing communications, analytics cookies), you have the right to withdraw that consent at any time without affecting prior lawful processing.
If you believe 9kbss has handled your personal data unlawfully, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
The 9kbss Platform is strictly for individuals aged 21 (twenty-one) years and above. 9kbss does not knowingly collect or process personal data from any individual under the age of 21. If 9kbss becomes aware that it has collected personal data from an individual who is under 21, that account will be immediately suspended, all data relating to the account will be deleted (except to the extent retention is required for regulatory compliance), and any deposits will be returned through the original payment method.
Age verification is conducted as a mandatory part of the 9kbss KYC process. If you are aware that a minor has registered for a 9kbss account, or if you have information suggesting that 9kbss has inadvertently collected data from an individual under 21, please contact 9kbss immediately via the details in Section 13 so that the matter can be investigated and resolved without delay.
9kbss implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, accidental loss, or destruction. These measures are reviewed and updated regularly in response to evolving security threats and technological developments. Key security measures include:
Notwithstanding the above, no digital system can be guaranteed to be completely secure. 9kbss strongly encourages all players to use strong, unique passwords for their 9kbss accounts and to enable Two-Factor Authentication where available. You should also be vigilant against phishing attempts — 9kbss will never ask you for your password through any channel.
9kbss reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The "Last Updated" date at the top of this Privacy Policy reflects the most recent revision date. Where changes to this Privacy Policy are material — meaning they significantly affect your rights or how we use your personal data — 9kbss will notify registered players via the email address associated with their account prior to the changes taking effect.
Continued use of the 9kbss Platform following notification of material changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the revised Privacy Policy, you must discontinue use of the Platform and request account closure via the 9kbss support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or how 9kbss handles your personal data, please contact the 9kbss privacy team through the following channels:
9kbss aims to acknowledge all privacy-related enquiries within forty-eight (48) hours and to provide a substantive response to verifiable data subject rights requests within thirty (30) days of receipt of a complete request, including satisfactory identity verification where required.
If you are not satisfied with 9kbss's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection supervisory authority or to the independent dispute resolution body specified under 9kbss's international gaming licence terms.
Six core privacy principles that guide every data decision at 9kbss — from Karachi to Islamabad and beyond.
9kbss collects only the personal data that is strictly necessary for the stated purpose. We do not collect data speculatively or hold data beyond what is required under our licensing and legal obligations. Your information is yours — we treat it as such.
All data transmitted to and from the 9kbss Platform is protected by TLS encryption. Sensitive data fields are encrypted at rest. Payment data is handled by PCI-DSS compliant processors — 9kbss never stores full card numbers or bank account credentials on its own servers.
9kbss does not sell, rent, or trade your personal data to any third party for commercial purposes under any circumstances. Data shared with service providers — payment processors, KYC partners, game providers — is shared only to the extent necessary for service delivery and on documented contractual terms.
Access, rectification, erasure, portability, restriction, and objection rights are all honoured by 9kbss. Submit a request to support and receive a substantive response within 30 days. No bureaucratic run-arounds — we take data rights seriously.
9kbss does not use advertising trackers, retargeting pixels, or third-party behavioural profiling cookies. Analytics cookies used on the Platform collect aggregated, anonymised data only — and only with your explicit consent. Your browsing habits outside 9kbss are not tracked.
9kbss maintains this Privacy Policy in plain, readable English so that Pakistani players can clearly understand how their data is used. This Policy is reviewed and updated whenever our practices change. The current version is always accessible on the 9kbss website.
Our 24/7 support team can help with data enquiries, account questions, or responsible gaming assistance.
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